Banking with confidence starts here.
Find fraud-prevention guidance, complaint assistance, deposit-insurance information, accessibility support, and our Community Reinvestment Act public-file notice.
Report fraud immediately
Quick action matters.
Think something is not right?
If you received a suspicious email, noticed an unfamiliar transaction, lost your debit card, or believe personal information may have been compromised, contact us promptly.
Call Maxwell State Bank: (515) 387-1175
Visit: 122 Main Street, Maxwell, Iowa 50161
Protect sensitive information
Never send account numbers, passwords, Social Security numbers, PINs, or other sensitive information through unsecured email.
Fraud & cybersecurity awareness
Pause. Verify. Protect.
Phishing scams
Be cautious of messages claiming an account is locked, a transaction must be verified, or personal information must be updated immediately. Verify the request directly with the bank before clicking a link or sharing information.
Maxwell State Bank will never ask for your online banking password by email or text message.
Business email compromise
Before sending a wire transfer or changing payment instructions, independently verify the request, call a known contact, and question last-minute changes.
Elder financial exploitation
Urgent, unusual, or secretive requests involving investments, emergencies, gift cards, or wire transfers can be warning signs. Talk with someone you trust or call the bank before sending money.
Check and mail fraud
Monitor account activity, retrieve mail promptly, avoid leaving outgoing mail unattended, and notify the bank immediately if checks are lost or stolen.
Online banking security: If you believe your online banking credentials have been compromised, contact Maxwell State Bank immediately so appropriate security measures can be implemented.
Protect your accounts
Simple habits make a difference.
- Use unique passwords for banking and financial accounts.
- Enable multifactor authentication when available.
- Review transactions and account alerts regularly.
- Keep computers, tablets, and smartphones updated.
- Never share online-banking credentials.
- Verify payment instructions before sending money.
Consumer assistance & complaints
We want to hear from you.
If you have a concern about an account, transaction, service, or your experience with Maxwell State Bank, call us at (515) 387-1175 or visit 122 Main Street, Maxwell, Iowa 50161. Please explain what happened, when it occurred, and how we can reach you. Do not send private account information through ordinary email.
We will direct your concern to the appropriate person for review and follow-up.
Community Reinvestment Act public file
Public information is available.
Maxwell State Bank maintains a Community Reinvestment Act (CRA) Public File. Members of the public may review CRA Public File information by contacting the Bank at (515) 387-1175 or visiting 122 Main Street, Maxwell, Iowa 50161.
Accessibility
Help using this website.
Maxwell State Bank is committed to improving access to its website and digital information. If you have difficulty using any part of this site, need information in another format, or encounter an accessibility barrier, call (515) 387-1175. Please identify the page or feature involved so the Bank can provide assistance and review the reported issue.
Deposit insurance
Member FDIC.
Maxwell State Bank is a Member FDIC institution. Deposits are insured by the Federal Deposit Insurance Corporation within applicable legal limits. Non-deposit investment products, if offered, are not FDIC-insured, are not bank deposits, and may lose value.